Co-developed by participating bargaining agents and public service employers at the National Joint Council, the Foreign Service Directives (FSDs) are designed to provide a system of allowances, benefits and conditions of employment that, in combination with salary, will enable departments and agencies to recruit, retain and deploy qualified employees in support of government programs outside Canada.
Are you running into issues with your FSD questions or claims?
First contact HEA. The FSD Client Services Centre (HEA) should be your first point of contact for all matters concerning the FSDs. If you are not satisfied with the response you get from them, or if they fail to respond in a timely manner, that’s when we come in.
Contact our office. While processing claims and answering your questions falls under the purview of HEA, PAFSO is here to ensure that the FSDs are interpreted and administered accurately and as intended. One of our labour relations advisors we will be glad take a look at your case, explore your options and offer guidance
Keep track of the details. Keep track of your correspondence with HEA, HEP, HED or other divisions, and establish a timeline. This information will be useful in the should informal conflict resolution or a grievance process be required.